Terms & Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payments
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
WEB ORDERS - Battle orders is a secure site. Sending details via our website is an 'offer to buy'. All details are verified and vetted before we accept them as an order.
ORDERS - Goods are not sold on a trial basis. It is the responsibility of the consumer to ensure that what they are ordering is the correct item. We reserve the right to refuse supply of goods at our discretion without explanation. Placing an order with Battle Orders for knives and swords will be deemed as your declaration that you are over the age of 18 years (Eighteen years). Please note that e-mails and orders suspected of containing viruses are automatically deleted from our system. If you order and you are under 18 you may face criminal or civil prosecution.
PAYMENT - Payment is required in full before goods are dispatched. We do not take payment until goods are ready for dispatch. Credit/Debit cards: Most major credit/debit cards accepted. Goods can only be sent to the verified card-holders address. It is the consumers' responsibility to ensure the data given is correct with their bank records. Until the consumers' credit/debit card has been charged for the sale of goods, no contract will exist between a consumer and Battle Orders. The charging of the card will be deemed our acceptance of the offer and our effective communication of our acceptance to them.
CHEQUES - Please make cheques payable to Battle Orders Limited and allow 10 working days to clear (from the day we bank it). We advise that you contact us before sending cheques regarding the availability of goods, particularly if ordering multiple items. Bank Transfer: Contact us for details regarding Bank Transfer, which is a faster method of payment than a cheque, that also allows for goods to be delivered to any address*.
DEPOSITS - Deposits are refundable.
AGE DECLARATION - Placing an order with Battle Orders for knives and swords will be deemed as your declaration that you are over the age of 18 years (Eighteen years). We may well contact you to confirm your DOB.
DISPATCH DATES - Any dispatch dates given by us are given in good faith. We will not be liable for any failure to meet such estimates. In some cases merchandise may be out of stock, but expected shortly (usually within 30 days). We cannot be held responsible for availability of goods from our suppliers.
DELIVERY/POST AND PACKING CHARGES - The majority of goods are sent by carrier. Orders received by 2pm (and if items in stock) are generally despatched the same day, Monday to Friday (no despatches Saturday or Sunday). Standard charge for 2-3 working day delivery is £7.50. and next day delivery is £10.00. (not weekends). Saturday delivery is available at £18.00. N Ireland and Scottish Highlands has surcharge so cost is £15.00. We reserve the right to make part deliveries, with the remainder to follow later. The delivery charge will be levied when the first part of the order is sent to you.
ROYAL MAIL SPECIAL DELIVERY - Orders must be placed before 2pm, for next day delivery (Friday excluded)
SIGNING FOR DELIVERIES - A signature will generally be required. Please remember that when you sign for goods to check that the packaging is intact and sealed/unopened. This is just to make sure there is no issues with the delivery company.
THIS IS IMPORTANT in case of return. If you have any doubts please call for advise before signing.Overseas deliveries: please contact your own government/customs departments to clarify legality of importing swords/knives/daggers. Knowledge of and adherence to local laws and/or statutes is the responsibility of the consumer. We cannot be held responsible for subsequent loss or additional costs that may be incurred due to import taxes, duty, handling fees etc.
AGE DECLARATION - Placing an order with Battle Orders for knives and swords will be deemed as your declaration that you are over the age of 18 years (Eighteen years). You maybe contacted to verify your age.Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
TAXES - Battle Orders is VAT registered. Vat number 976 0638 85
Please read these notes carefully!
- By law a customer living in the European Economic Community (EEC see below) must be charged VAT at UK rates on the transaction.
- Where we ship goods to a country outside the EEC, any taxes or import duties imposed by that country is the sole responsibility of you, the purchaser. These taxes or duties are typically invoiced and collected by the delivery company.
- A purchase by a customer living outside the EEC for shipment outside the EEC will not be charged VAT (UK Sales Tax). Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
ITEM SPECIFICATIONS - Technical descriptions are given in good faith without responsibility. We reserve the right to amend designs and specifications without notice. Items illustrated are not shown to scale. Due to limitations in the reproduction of images colours may differ slightly.
IMPORTANT INFORMATION - Battle Orders will not knowingly sell knives or such articles to anyone under the age of 18 years. Proof of age may be required. If you do place an order and you are under you may face Criminal or Civil prosecution. We reserve the right to refuse to supply goods without explanation at our discretion. The name or 'look' of the sword/dagger/knife in no way implies or suggests that it is suitable for combat. These items are sold for decorative use only. Please be aware that whilst it is not against the law to own such an item, it is an offence to carry a knife in public without good reason. For further information regarding U.K. law please refer to: Offensive Weapons Act 1959, Offensive Weapons Act 1996, The Criminal Justice Act 1988 (offensive weapons) (amendment) Order 2004, Knives Act 1997. Copies can be obtained from HMSO or viewed at www.hmso.gov.uk. We cannot be held responsible for any subsequent changes in the law.
DISCLAIMER - Neither Battle Orders, its owners or suppliers accept any responsibility for the loss, damage, or injury resulting from the use of any product sold. Use is at consumers risk. Liability is limited solely to replacement of faulty merchandise. Knowledge of and adherence to local laws and/or statutes is the responsibility of the consumer. Payment for an order constitutes implied agreement with and adherence to these terms.
PRE-ORDERS/RELEASE DATES - We cannot be held responsible for suppliers estimated release dates of new products or the availability of goods. Battle Orders has no direct involvement in the dates given for release. Information is passed on in good faith and is accurate at the time we release it. These are constantly under review and updates regarding changes to estimated times of arrival will only be notified on our website at www.battleorders.co.uk - Deposits are accepted to secure new products on a 'first come, first served' basis when they become available. Backorders are accepted for goods out of stock.
CONSUMER DETAILS - Battle Orders will only use information collected about you lawfully (in accordance with the Data Protection Act 1998). We use the information to process your order and to provide you with the best possible service. This includes your name, address, phone numbers, email address and credit card details. Please note that your credit card details are not stored electronically and are used temporarily to gain authorisation. Payment details entered on our web site are automatically encrypted.
RETURNS - All returns for whatever reasons must be authorised. We will require the original invoice/receipt or copy thereof as proof of purchase. Please remember that when you sign for goods to check that the packaging is intact and sealed/unopened. Any goods/delivery query/shortage or fault must be notified.
FAULTY RETURNS - Faulty goods. If there is a fault with any of the goods you purchase please let us know within a reasonable time frame.
NON-FAULTY RETURNS/RIGHT TO CANCEL/COOLING OFF PERIOD There is a cooling off period of 7 days during which you have the right to cancel. You must provide notice of cancellation by contacting us by email or phone. This needs be done within 7 days of receiving the order. Battle Orders complies with current legislation with regards to returns, specifically The Customer Protection (Distant Selling) Regulations 2000. i.e. you have the right to return the goods for a refund.
OTHER RETURNS - Goods returned without authorisation will be refused.
PRICING - Prices are in pounds (£) sterling. Whilst we endeavour to maintain our prices, we reserve the right to amend prices without notice in the event of unforeseen manufacturers and/or suppliers charges.
Battle Orders ltd
Chaucer Industrial Estate
Phone: (01323) 488 445
Name & Registered Office:
BATTLE ORDERS LIMITED
74 BRODRICK ROAD
Company No. 06795763
Vat Number. 976 0638 85